Do You Offer Sincere Customer Support

Posted by | October 10, 2012 | Graham Lock's Articles | No Comments

What do you do When a client asks for something you do not stock?

Do you;

 

A) Thank the customer for their visit, telling them to have a lovely day?

B) Openly state where they can find this item?

C) Quietly state where they can find the item?

D) Suggest the item is not available from anywhere else, so an alternative from your store appears more favourably?

E) State the product of choice is unlikely to be in stock anywhere else and keep offering alternatives?

F) Take the customers details down in an effort to track down the item out of your store network? Read more  http://www.insideretail.com.au/IR/IRNews/The-sincere-experience-6360.aspx

Graham Lock

The Retail Guru
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